Error List

This page contains the error lists for all of the API components.

Create Reference ID Error

Code	Message
400.001.001	Invalid credentials.
400.001.002	Maximum EKYC session reached.
400.001.003	Account expired. Please contact administrator.

Read Document (V-Doc) Error

Code	Message
400.002.001	Image is not recognised by the system.
400.002.002	Blacklisted ID No is detected.
400.002.003	Unsupported ID type.

Face Comparison (V-Face) Error

Code	Message
400.004.001	Face is too close to the camera.
400.004.002	Face is too close to one or more borders.
400.004.003	Face is cropped.
400.004.004	Face is occluded.
400.004.005	Unable to detect any face.
400.004.006	Multiple face detected.
400.004.007	Face is too small.
400.004.008	Face angle is too large.
400.004.009	Landmark prediction error.
400.004.010	Unable to detect any face.
400.004.011	Liveness prediction error.
400.004.012	Face detection error.
400.004.013	Eyes on face is closed.

Liveness (V-Live) Error

Code	Message
400.005.001	Face is too small.
400.005.002	Face is cropped.
400.005.003	Face is occludd.
400.005.004	Face is too close to one or more borders.
400.005.005	Face is too close to the camera.
400.005.006	Face angle is too large.
400.005.007	Unable to detect any face.
400.005.008	Facial area is not big enough for analysis.
400.005.009	Face is too small to be detected.
400.005.010	Multiple face detected.